Shipping policy

At Glomarko, we’re committed to processing and delivering your orders efficiently and reliably. Below you'll find key information about processing times, delivery estimates, shipping restrictions, taxes, and tracking.

Order Processing

• Orders are processed Monday through Friday, excluding weekends and major holidays.
• Processing typically takes 1–3 business days after the order is placed.
• Orders ship the next business day after processing is complete.
• During high-volume periods (e.g., holidays or sales events), processing times may be extended.
• Please note: Orders are not processed or shipped on weekends.

Estimated Delivery Time

• Processing Time: 1–3 business days
• Transit Time (U.S. Orders): 7–15 business days after shipping
• Transit Time (International Orders): 10–20 business days depending on destination

Delivery times are estimates and may vary due to customs processing, local carrier operations, or regional service conditions.

Shipping Coverage

• We currently ship to the United States, Canada, Europe, Mexico, and Asia.
• Shipping is not available to the following locations:
  • Alaska
  • Hawaii
  • Puerto Rico
  • Guam
  • PO Boxes, APO/FPO addresses
• Carriers include UPS, FedEx, USPS, Pioneer, and other international partners depending on your location and order size.
• Items under 150 lbs are shipped via standard carriers.
• Items over 150 lbs are delivered via freight.

Shipping Costs

• Shipping rates are calculated at checkout based on your order’s weight, dimensions, and destination.
• Any applicable fees (e.g., remote area surcharges or international handling) will be clearly shown before payment.

Sales Tax

• Sales tax is determined by your shipping destination.
• Even if you reside in a tax-exempt state, you may be charged tax if the shipment is delivered to a taxable region.
• Final tax totals are calculated at checkout and shown on your invoice.

Tax Exemption

• If you are a tax-exempt organization or reseller, you can apply for a tax exemption by submitting the necessary documentation.
• Please send completed forms to:
  📧 finance@glomarko.com

Our team will review your submission and notify you once approved.

Force Majeure

Orders may be delayed due to circumstances beyond our control, including but not limited to:

• Weather disruptions
• Natural disasters
• Customs delays
• Labor strikes
• Carrier service interruptions

We appreciate your understanding and will keep you informed in the event of any delays.

Damaged Items

If your order arrives damaged:

1. Notify us within 3 business days of delivery.
2. Include clear photos of the item and packaging.
3. Contact: 📧 shipping@glomarko.com

Our team will assess the damage and determine the appropriate next steps, whether that’s a refund, replacement, or return.

Order Tracking

• You will receive both an Order Confirmation and a Shipping Confirmation with tracking details.
• Track your package using the provided tracking number via the carrier’s website, or log in to your Glomarko account for real-time updates.

Important Reminders

• Please double-check your shipping address before submitting your order. We are not responsible for delays or failed deliveries due to incorrect address information.
• Return shipping is not covered for orders returned due to dissatisfaction or customer error.