Frequently Asked Questions
Shipping & Delivery
What is the Shipping Cost?
What is the Shipping Cost?
We offer 100% free shipping anywhere in the continental United States.
What countries do you ship to?
What countries do you ship to?
Currently, we offer free shipping throughout the continental United States. Additional charges apply for shipping to Hawaii, Alaska, and Puerto Rico. International customers can arrange for a freight forwarder based in the US, and we will ship the order to them free of charge.
What are the Delivery Charges?
What are the Delivery Charges?
Shipping is always free to the 48 continental United States. There are no hidden fees or costs. However, there may be additional charges for deliveries to islands accessible only by boat or rural areas inaccessible by our delivery trucks. Shipping to Hawaii, Alaska, and Puerto Rico also incurs an additional charge.
What is the Shipping Method of my Order?
What is the Shipping Method of my Order?
Most of the furniture on our website is eligible for Free Delivery & Assembly. Our trained furniture-delivery specialists will deliver, unpack, and assemble your furniture at no extra cost. Smaller items such as nightstands or lamps will be shipped via UPS or FedEx and delivered to your front door or the entrance of your building.
Is there a Delivery Confirmation?
Is there a Delivery Confirmation?
Our automated email system will send tracking numbers, allowing you to track your furniture delivery to your door. For larger items shipped by truck, you will be contacted to arrange shipping details.
Is it possible to ship to an APO/FPO Address?
Is it possible to ship to an APO/FPO Address?
Unfortunately, at this time, we are unable to ship to APO and FPO addresses.
Returns & Cancellations
If my order arrived damaged, What should i do?
If my order arrived damaged, What should i do?
Should an item arrive damaged, our furniture specialists are fully trained to assist you. If an item is damaged during shipping, please note the damage on the delivery receipt and contact us immediately. We will arrange for a full replacement or replacement parts as soon as possible. Please save the original packaging.
How does your return policy work?
How does your return policy work?
Our top priority is customer satisfaction. For a return, exchange, or refund, please contact us... to obtain a Return Merchandise Authorization (RMA). Returns must be initiated within 5 days of delivery and are subject to a 15% restocking fee. The original packaging must be retained... Custom fabric or color orders, mattresses, foundations, bedding, linens, and cordless power packs cannot be returned.
Can you tell me what your cancellation policy is?
Can you tell me what your cancellation policy is?
Orders can be canceled within 24 hours of placing the order without incurring restocking fees or delivery costs. After this timeframe, cancellations will be treated as returns... Once an order has been assigned a trip or is in transit, cancellations will incur round-trip shipping fees and a 15% restocking fee.
Orders & Payments
How soon will my order be billed?
How soon will my order be billed?
A temporary authorization hold will be placed on your debit or credit card during online checkout to ensure the availability of funds. Depending on your bank's temporary authorization policies, the hold may disappear after several days.
Are you required to charge sales tax?
Are you required to charge sales tax?
Sales tax will be charged for orders shipped to specific states, including Alabama, Arizona, California, Connecticut, Iowa, Illinois, Indiana, Kentucky, Louisiana, Maryland, Massachusetts, Mississippi, Minnesota, New Jersey, Nevada, North Carolina, Ohio, Oklahoma, Pennsylvania, New York, Tennessee, Utah, Washington State, and Wisconsin.
Products & Pricing
What makes your prices so low?
What makes your prices so low?
Our company has been selling furniture online since 1999 and has become one of the largest in the industry. With multiple distribution centers across the US and a high volume of shipments, we can pass on our savings to our customers.
