Warranty Program

If your item is covered under a manufacturer’s limited warranty, we’re here to help you navigate the claim process. Below is a step-by-step overview of how we handle warranty claims and what to expect once the manufacturer reviews your case.

How to Submit a Warranty Claim

To start a warranty claim:

1. Complete the warranty form you received in your Warranty Ticket Email.
2. Attach the form to your response to that same email.
3. Include clear photos of the item’s serial number label.
4. Include both:

• • Close-up photos of the issue
  • Wider photos to show the item in full context

Once we receive all required documentation, our team will begin coordinating with the manufacturer on your behalf.

If the Manufacturer Confirms a Defect

If the manufacturer determines that the issue qualifies as a defect under their limited warranty, we will advise you of the approved resolution, which may include one of the following:

Replacement Parts

We will ship replacement parts to you as soon as they become available.

Approved Repair Reimbursement

If the issue can be fixed by a professional repair service:

• We may approve reimbursement for repair costs.
• You must receive written approval from Glomarko before any repairs are performed.
• Once the repair is completed and you submit an official receipt, we will refund the pre-approved amount.

Note: We cannot reimburse any repair costs that were not approved in writing by Glomarko in advance, even if the repair resolves the issue.

Replacement Item

In some cases, a full item replacement may be approved by the manufacturer.

• The customer is responsible for covering all transportation/shipping costs associated with the replacement.
• Replacement items cannot be shipped until these costs are paid in full.

Need Help?

If you have questions about the warranty process, please reach out to our support team:

📧 support@glomarko.com

We’ll assist you every step of the way to make the process as smooth as possible.